How new technologies can improve salon team management

It’s every beauty industry manager’s dream to build a well-knit and motivated team that performs well and wins customer loyalty. But structuring such a dream team can prove to be a real challenge. So what’s the secret behind effective team management?

Managers are not always aware of the fact that team dissatisfaction and loss of commitment amongst employees often starts when organizational chaos crops up in a company. Many factors can contribute to a messy working environment, such as: poor workplace communication, schedules that are created at the last minute, delayed pay, a complicated incentive scheme – or a complete lack thereof. However, there is a light at the end of the tunnel where an effective way to avoid such problems shines through.

The solution is simple: adopting good salon management software.

Employee scheduling made easy

A major benefit of an advanced salon management system is that the issue of employee scheduling is tackled head-on as the staff roster is created electronically. This allows employees to have access to it 24 hours a day and no matter where they are, they can log onto the system and check their schedule. Any changes made by the manager will appear in the schedule immediately, so there is no risk that someone will forget to communicate these changes.

Schedules can be generated for a given period (e.g. weeks or months) depending on the needs. They’re created in next to no time, as once you set up a schedule, it can be duplicated or modified if necessary. All changes are automatically updated both in the salon’s appointment book and the online booking system – without the need for any additional staff involvement.

The team that sells

Which manager doesn’t dream of having a team of employees who not only provide excellent service but also skillfully advise clients by suggesting further treatments or selling home care cosmetic products?

An experienced sales team that is fully aware of the sales process is something to be cherished in the beauty industry. The role of a manager on the other hand is to create an incentive and sales commission scheme that will rejuvenate the employees’ sales efforts and keep them motivated at work.

Once again, a good salon management system definitely comes in handy here. An online customer profile and the appointment and purchase history will not only help the specialists provide the service, but it will also play a part in increasing sales. By quickly checking which treatment was done recently or which cosmetics were recommended, the specialists have the opportunity to find out more about the customer’s experience and the effect of their treatment. Based on the feedback provided, they can also suggest a repeat of the treatment or something completely different.

Moreover, the system will automatically calculate the commission from the services provided and the products sold, making it easier to do the accounting at the end of each month. The system delivers everything that both parties (the manager and the employees) need – by guaranteeing that the right calculations are made and the information provided is transparent and clear-cut.

Reports – a manager’s best friend

Real-time reports allow managers to monitor the salon’s current financial status, as well as assess employee efficiency and make a precise calculation of their salaries. Since it’s both a difficult and time-consuming task to collate this type of information, good salon management software will have all the necessary statistics available right at your fingertips.

A periodic collation of results will allow the manager to quickly compare the progress of individual team members. This allows the salon manager to be able to support those who need help or take action if they notice a drop in motivation in the team.

Good salon management software will also inform the manager of the number of hours worked by each employee, including the time spent on each treatment. It also includes a list of absences at work, together with the reason of leave, such as vacation, sickness or training. Thanks to this simple summary, the preparation of the payroll stops being a tedious task that involves difficult and laborious calculations.

A professional salon management system, such as Booksy, takes the load off managers’ responsibilities. It’s an invaluable tool that helps save time and systematize your work, allowing you to restore order in the team, better the relationships between employees and facilitate contact with customers.