03.07.20 Julius Dzierlatka | Salon during the epidemic

Everything you need to know about introducing a COVID-19 survey

With the latest government guidance being introduced for the hair and beauty sector, more questions are being asked than answered, as specialists share their doubts and interpretations in online forums. Most of their uncertainties concern the issue of collecting information...

fighting the virus
Customer service after coronavirus
10.07.20 Briella Cendrzak | Salon during the epidemic

Customer service after the coronavirus

Salons all around the UK are reopening and it may seem like things are getting back to normal. Clients are booking their appointments, craving for the longed-for pampering experience… only to be...

Reopening messages
06.07.20 Briella Cendrzak | Salon during the epidemic

How to word salon reopening messages for customers (with samples)

One cannot overestimate the value of proper communication with clients when it comes to reopening your hair or beauty salon after the lockdown. In general, the better informed your customers are, the...

refusing service
01.07.20 Briella Cendrzak | Salon during the epidemic

How to deal with clients who cheated on you during the lockdown

Even during the height of the lockdown, some people decided that their roots and split ends were more important than public health and sought ways to get their hair done. Unfortunately, there...

Covid protocols
22.06.20 Julius Dzierlatka | Salon during the epidemic

When staff don’t comply to your reopening protocols

Even prior to the COVID-19 epidemic, chances are you most likely didn’t tolerate non-compliance from your staff regarding your salon rules. However, as hair and beauty businesses all over the UK are...

Stop
19.06.20 Briella Cendrzak | Salon during the epidemic

What to do when clients refuse to follow your safety rules

The world would be a beautiful place if clients would always abide by your salon rules. Unfortunately, that’s not always the case. It’s an annoying situation on a daily basis, but during...

Uncertainty
17.06.20 Briella Cendrzak | Salon during the epidemic

Feeling uncertain about reopening? There’s nothing wrong with that

While the entire hair and beauty community is buzzing with excitement about the upcoming reopening date, you just feel anxious, discouraged and even kind of panicked. You wish you were as thrilled...

Online store
15.06.20 Julius Dzierlatka | Salon during the epidemic

Your online store – getting started

As most of you are well aware, we have just released our latest feature - the Online Store - which will help you make a profit during the lockdown and once it...

Online store
12.06.20 Briella Cendrzak | Salon during the epidemic

Don’t let the coronavirus stop you – sell retail products with Versum!

At Versum, we are working at full capacity so that your salon can keep earning revenue! After implementing online vouchers, which turned out to be the bull's eye for hundreds of our...

communication
12.06.20 Briella Cendrzak | Salon during the epidemic

How improved communication can bring back clients for your reopening

The lingering lockdown takes a toll on hair and beauty business owners, to the point where sometimes it’s difficult to even communicate with your own staff members, let alone clients. However, maintaining...