Overcoming feelings of recurring guilt in the salon
Mental health in the hair and beauty industry is not an issue that ought to be taken lightly. Behind the radiant smiles of most salon staff lie dormant insecurities, anxiety, stress and physical exhaustion. The apparent solution to resolving such...
5 tips to resolve common issues with salon staff management
Your staff is the core of your business - their skills are what makes your salon truly great. You can design the most upscale-looking interior, supply the best products and have expensive...
When a loyal client disappears…
You love your regulars (even if some of them get on your nerves from time to time). Loyal customers are every business’s most stable source of income - the more you have,...
Salon queues – how they can improve your clients’ experience
Oh, how we used to take things for granted in the salon. Being able to swig a gargantuan cappuccino at the workstation, while casually chit-chatting away with a favourite patron and filling...
Ensuring mutual respect and courtesy in your salon and spa
Although the quality of treatments you and your staff provide and the cleanliness of your business says a lot about your brand, nothing speaks louder than how people are treated in your...
The dos and don’ts of salon reviews: how to get them, react to them and learn from them!
If you were to list things beauty business owners love, positive online reviews would be very high up (somewhere between receiving an unexpected cup of coffee from a client and getting a...
Data breaches in the world of hair and beauty
Data breaches are every business owner’s worst nightmare. They come in all shapes and sizes - from misplaced information that has fallen into unauthorised hands, to someone who deliberately tries to steal...
Hair and beauty business mysteries – solved!
The world of hair and beauty is a place of extremes - extreme makeovers, customer reactions (both positive and negative), salon dramas and extreme quantities of coffee and hairspray. There are however...
The customer is always right. Right?
Wrong! And no matter whether you’re a salon owner, booth renter or a solo hair or beauty specialist, you’ll probably agree with us. However, being aggressively adamant about proving a client wrong...
Spa business management made easy!
Are you thinking about opening your own spa? Maybe you are already in the process of launching a business? Or maybe you have been running it for quite some time now, but...