Salon during the epidemic

Test and trace in the beauty industry
24.07.20 Briella Cendrzak | Salon during the epidemic

Test and Trace in the hair & beauty industry – how to store clients’ data safely and legally

Surely you already know that as a hair or beauty salon owner, you are required to store your clients’ contact information for national safety purposes. This data is used for the Test...

Getting clients back
21.07.20 Briella Cendrzak | Salon during the epidemic

How to win back clients you lost when being temporarily closed

Many hair and beauty salon owners experienced a post-lockdown rush of clients that gradually slowed down as time went on. However, when checking their statistics and current booking rates, they noticed that...

Debunking salon myths
17.07.20 Julius Dzierlatka | Salon during the epidemic

Debunking salon regulations you’re not required to follow

The sound of the salon’s door opening as new and regular customers walk in, the smell of hairspray hanging in the air, the taste of a fresh, medium roast coffee as it...

13.07.20 Briella Cendrzak | Salon during the epidemic

Salon savoir-vivre after the reopening

Now that the lockdown is lifted, you are going to treat various people, whose experiences during the lockdown period couldn’t be more different from one another. Some people were just really bored,...

Customer service after coronavirus
10.07.20 Briella Cendrzak | Salon during the epidemic

Customer service after the coronavirus

Salons all around the UK are reopening and it may seem like things are getting back to normal. Clients are booking their appointments, craving for the longed-for pampering experience… only to be...

Reopening messages
06.07.20 Briella Cendrzak | Salon during the epidemic

How to word salon reopening messages for customers (with samples)

One cannot overestimate the value of proper communication with clients when it comes to reopening your hair or beauty salon after the lockdown. In general, the better informed your customers are, the...

fighting the virus
03.07.20 Julius Dzierlatka | Salon during the epidemic

Everything you need to know about introducing a COVID-19 survey

With the latest government guidance being introduced for the hair and beauty sector, more questions are being asked than answered, as specialists share their doubts and interpretations in online forums. Most of...

refusing service
01.07.20 Briella Cendrzak | Salon during the epidemic

How to deal with clients who cheated on you during the lockdown

Even during the height of the lockdown, some people decided that their roots and split ends were more important than public health and sought ways to get their hair done. Unfortunately, there...

Covid protocols
22.06.20 Julius Dzierlatka | Salon during the epidemic

When staff don’t comply to your reopening protocols

Even prior to the COVID-19 epidemic, chances are you most likely didn’t tolerate non-compliance from your staff regarding your salon rules. However, as hair and beauty businesses all over the UK are...

Stop
19.06.20 Briella Cendrzak | Salon during the epidemic

What to do when clients refuse to follow your safety rules

The world would be a beautiful place if clients would always abide by your salon rules. Unfortunately, that’s not always the case. It’s an annoying situation on a daily basis, but during...