Setting the best voicemail messages for your beauty salon

Setting the best voicemail messages for your beauty salon

In the digital age, more and more people prefer contacting beauty salons via the Internet over making traditional phone calls. It is understandable - in most cases, online booking is much more convenient. However, even though the change is coming, it is not coming that fast. There are still customers who prefer to call, especially among the older age group. That is why it is essential to have a professional voicemail greeting, so those clients can feel taken care of even when you are busy or out of the salon. So how can you record the best salon voicemail greetings that will encourage your potential clients to contact you again?

Rules to follow when setting a voicemail

It is a nice idea to prepare two different phone greetings, one for when you are unable to answer the phone and one for the times your salon is closed. When setting voicemail for a busy day, remember to:

Always begin with an introduction Start with your full name followed by the official name of your salon. This assures your customers that they have dialled the right phone number. If you have more than one salon, specify which one they reached (“It is Day Spa Dahlia on Green Lane, 17”). Introducing yourself is important because it builds trust and implies that someone takes the responsibility for the voicemail.
Make your voicemail both polite and friendly Good wording is essential but is not the only thing that matters. Write down your message and rehearse it a few times. Listen to how your voice sounds on the recording. That way you will be able to notice not only any poor wording choices but also whether your tone sounds upbeat enough.
Keep the recording short and simple Respect your customer’s time. Talking to a voicemail is unpleasant enough, do not try their patience even more. Avoid putting too much information in your greeting, limit yourself to the most important ones.
Make sure the recording is understandable Out of all your clients, the older ones are most likely to make an appointment by phone - that is why you have to be especially well-articulated when recording your message. There is nothing worse than a voicemail greeting that is unintelligible - avoid background noise as well.
Offer alternate contact methods As mentioned earlier, online booking is extremely convenient - it is fast, available anywhere, anytime and does not require any human resources. Moreover, there are customers who prefer that way of making an appointment due to being more introverted. If your salon provides this form of contact, contain that information in your voicemail. If not - consider obtaining an online booking system as soon as possible. Booksy hair & beauty salon software provides you with this intuitive option, be sure to check it out!
Invite your customer to leave a message if they expect a return call Develop self-discipline and always contact those clients who decided to leave you a message. If you want to include a time frame within which you promise to call back, be realistic. Do not make promises you may not be able to keep.

When setting a voicemail for after hours phone greetings, remember also to:

Mention opening hours upfront After informing your calling customer that currently nobody is home, the most important thing they probably want to know are your standard business hours. Be clear and remember to update your recording whenever they change.
Keep your voicemail up to date If you are dealing with an emergency situation, closing your salon for a holiday or changing your opening hours for some reason, update your message to avoid unnecessary confusion. If possible, mention when your salon will be back in business.

Business voicemail greeting samples

Here you can find some examples of voicemails for both busy days and after hours. Treat them as your professional voicemail greeting script and customise them according to your needs and desires.

Busy days

Hello, you have reached Nancy Cooper of Day Spa Dahlia on Green Lane, 17. I am sorry but I am not able to answer your call right now. Please, leave your name, number and a short message at the tone and I will make sure to forward your message to the appropriate person. If you prefer to book online, visit us at www.dayspadahlia.com.

Hi, this is Lily Waters of Day Spa Dahlia on Green Lane, 17. I am on the phone right now and I am unable to take your call. This is the end of the year, so we have plenty of incoming calls. Thank you for your patience! Please, leave your message and contact info and I will make sure to call back as soon as possible. If you prefer to book online, visit us at www.dayspadahlia.com.

After hours

You have reached Daisy Parker of Day Spa Dahlia on Green Lane, 17. We are currently closed. Our normal hours of operations are from Monday to Saturday, from 9 a.m to 5 p.m. We are closed on Sundays. Please, leave us a message with your name and number and we will call you back when the salon reopens. If you prefer to book online, visit us at www.dayspadahlia.com. Thank you for calling!

Hello! You have reached the voicemail box of Day Spa Dahlia on Green Lane, 17. We are currently on the holiday leave and therefore unable to take your call. Our salon reopens on Monday, the 3rd of January. Our standard hours of operations are from Monday to Saturday, from 9 a.m to 5 p.m. Please, leave us a message and we will return your call as soon as possible. If you prefer to book online, visit us at www.dayspadahlia.com. Thank you for calling!

A well-devised voicemail message is ideal for keeping clients informed on your hours of operation, and how to book a visit with you. This, along with a versatile online booking system, will ensure new bookings will come, even if you are not always available to pick up the phone. Do not wait any longer - record your short voicemail greeting and try Booksy software today!