Whether you run a small family business or a salon chain, no-shows mean the same: lost revenue.
Sent out automatically before scheduled appointments, SMS and email reminders help you save time and money by substantially reducing no-shows - even by 70%.
Reminders also reduce the number of calls from clients who just want to confirm the date and time of the visit.
They give customers a sense of security: they know they will be reminded about their appointments. Employees are notified about cancelled appointments early enough to serve walk-in customers or offer additional services to customers they are already attending.
Customers who receive text message reminders can respond to them in order to cancel appointments or notify of late arrivals. Such information should reach you as quickly as possible. While a text message sent to a mobile phone may not be noticed by the staff right away, a response sent by the customer reaches Versum instantly and is clearly visible.
You can send messages in bulk to all the customers in your database or target them to particular groups. This is a convenient way to advertise promotions, new services and products.
You can also use Versum to send out holiday and birthday wishes. This will help build positive customer relationships and improve customer retention.
You can choose from a number of in-built filters such as gender, age, spendings, appointment date and many more. For example, you can find customers who have stopped visiting you and prepare a special offer that will win them back. Or customers who purchased a given service and offer them a complementary product. With the ability to combine existing filters your options are limitless.
Versum gives you intuitive and effective tools for creating attractive email messages. You can use them to create your own promotional campaigns to generate appointments during slow traffic periods. A vigorous campaign or an attractive offer can work miracles!
Just click the customer's telephone number or email address, enter the message and send it. You can send customers specific information they asked for during a visit, advertise availability of a product they wanted to buy - anything you need to get across.
Messages are archived in the system and available anytime you want. This is just another way to raise customer service quality to a level you would not be able to reach using traditional paper notebooks.