You know the answer all too well. With Versum, appointment scheduling is much simpler. And more enjoyable. All you need to do is type in the customer's name and you'll get to know not only who she booked her last appointment with, but also what the service was, what discount she was given and what romance film moved her to tears.
All these details - and more - will allow you to understand your customers better and take your customer care to a whole new level.
Versum gathers data on your customers, creating a useful customer base. Forget about dusty folders nobody uses and sticky notes nobody can decipher. Versum is much more convenient.
The system contains all information you need to bring customer service to a level your competitors will not be able to reach. The more you know about your clients, the better you understand their needs. This means better service for your customers, higher profit for you. Simple!
Available filters allow you to single out customers according to what services they use, how often they visit your salon and what their preferences are. This gives you a tremendous opportunity to create your own successful promotional campaigns targeted at particular groups of clients.
You may promote new services among your regular customers or reach out for those who stopped visiting your salon. Just send them a special offer and win them back!
Versum automatically creates an appointment history. This enables you to access details of customers' previous appointments quickly and easily.
The system also stores a full list of purchases customers made at your salon. You can use it to better understand your customers’ needs and offer products that will complement their previous purchases. This way you can target a particular customer with a special offer.
The system autocompletes customer and service names for you. You can also quickly switch to a particular date or the schedule of a particular specialist. To reschedule an appointment, just drag and drop it to a new slot. You can easily check who modified any appointment and when.
You can configure access levels in a way which will allow only selected employees to access customer contact details. You can also restrict access to customer records in different ways. This is what makes the customer database - one of your most precious assets - perfectly secure.